Introduction: CraftPallet is committed to protecting your personal information in compliance with Indian laws. By using our website, you agree to this Privacy Policy.
Information We Collect: We collect both information you provide and data collected automatically:
Personal Details: Name, email, phone, and addresses (for account creation and orders).
Payment Information: Payment data is securely processed via third-party gateways; we do not store full credentials.
Order & Transaction Data: Order history, delivery info, and related communications.
Device & Usage Data: IP, browser info, and browsing behavior (via cookies and tracking technologies).
Communications: Support-related messages may be retained for quality purposes.
How We Use Your Information:
Order Fulfillment: To process, deliver, and support your purchases.
Customer Service: For handling inquiries and providing assistance.
Personalization: To tailor your shopping experience based on preferences.
Marketing: To send promotional content (if opted-in). You may unsubscribe at any time.
Analytics: To improve site performance and user experience.
Legal Compliance & Security: To follow regulations, prevent fraud, and enforce terms.
Sharing Your Information: We do not sell or rent your data. We may share it as follows:
Service Providers: With vendors handling payments, delivery, and hosting, bound by confidentiality.
Business Transfers: In case of mergers or acquisitions, subject to privacy agreements.
Legal Requirements: If mandated by law or legal process.
Fraud Protection: To protect our users, our rights, and enforce policies.
Data Security: We protect your data through:
SSL encryption
Secure servers and firewalls
Access controls for authorized personnel only
Regular system monitoring and testing
While no method is completely secure, we are continuously improving our practices.
Cookies and Similar Technologies: We use cookies to:
Remember login sessions and preferences
Understand user interaction for analytics
Deliver personalized content
You may disable cookies in your browser, but some features may not function properly.
Third-Party Links: Our site may contain external links. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Retention of Information: We retain data as long as necessary:
Order Data: Retained per legal requirements (usually 3+ years).
Account Info: Kept as long as the account is active or needed for service.
Marketing Preferences: Stored until you opt out or revoke consent.
After this, data is deleted, anonymized, or securely archived.
Your Rights: You have rights under applicable law:
Access/Correction: Request access or correct your data.
Deletion: Request deletion, subject to legal exceptions.
Withdraw Consent: Opt out of marketing anytime.
Complaints: Contact us or approach Indian data protection authorities.
Children’s Privacy: We do not knowingly collect information from children under 18. If aware of such data, we will delete it immediately. Contact us if you believe we have collected such information.
Policy Updates: We may update this Privacy Policy from time to time. Changes will be reflected by the “Last updated” date. Please check this page periodically.
Contact Information: For questions or concerns regarding this policy, email us at support@craftpallet.com. We are happy to assist you.
