Shipping & Delivery

1. Order Processing

Because all our products are personalised and made to order, each order goes through several stages before it reaches you. Here's what happens after you place your order:

2. Processing Time

Orders are processed and prepared for production after successful payment and submission of all required customisation details (photographs, text, etc.).

Processing time depends on the product ordered, customisation complexity, and current order volume. Most orders are dispatched within the estimated delivery window below.

3. Estimated Delivery Time

The estimated delivery time of 7–10 working days is calculated from the date your order is confirmed (payment verified and customisation details received), not from the date the order was placed. Working days are Monday to Saturday, excluding public holidays.

This estimate includes both production time and courier transit time. Actual delivery may vary based on product type, customisation requirements, your delivery location, and courier conditions.

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery address:

Shipping charges displayed at the time of checkout are final for your order. We reserve the right to update shipping charges for future orders.

5. Delivery Area

We currently deliver across India via established courier and postal services including India Post.

6. Delivery Address

If a delivery fails because the address provided was incorrect, incomplete, or the customer was unreachable, The Craft Pallet is not responsible for the failed delivery. Additional charges may apply for re-dispatch.

Address changes after an order has been confirmed may not always be possible, especially if the order has already been dispatched. Please contact us as soon as possible if you need to update your address.

7. Order Tracking

Once your order has been dispatched, we will provide you with a tracking number. You can use this to track your shipment.

You can track your order at any time using our Track Order page by entering your order number and phone number.

For shipments via India Post, you can also track on the India Post website.

8. Possible Delays

While we do our best to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control:

• Adverse weather conditions or natural disasters
• Public holidays or regional festivals
• Courier service disruptions or strikes
• Incorrect or incomplete delivery address provided by the customer
• Customer unavailable at the delivery address
• Remote or hard-to-reach delivery locations
• High order volumes during festive seasons
• Customs or regulatory requirements for certain regions

Delivery delays caused by these circumstances do not automatically qualify for a refund. If your order is significantly delayed beyond the estimated delivery time, please contact us and we will investigate with the courier.

9. Damaged or Missing Shipment

What to do

• Photograph the packaging before opening (if damage is visible externally)
• Photograph the damaged product clearly
• Contact us via WhatsApp or email with your Order ID, photographs, and a brief description
• Do not dispose of the packaging until the claim is resolved

We will review your claim and arrange a replacement or appropriate resolution. For full details, please see our Cancellation & Refund Policy.

Order not received

If your order has not arrived within 14 calendar days of the dispatch date and tracking shows no updates, please contact us. We will investigate with the courier and work towards a resolution.

10. Contact Us

For any delivery-related questions or concerns, please contact us: