Legal
Privacy Policy
Last updated: January 2026
This Privacy Policy explains what information The Craft Pallet collects from you, how we use it, and how we protect it. Please read this carefully before placing an order or uploading photographs to our website.
1. Who We Are
The Craft Pallet is a personalised gifts and handmade photo products business based in Kerala, India. We create custom products — including photo frames, printed keepsakes, and other personalised items — using photographs and customisation details provided by customers.
For privacy-related questions, you can reach us at craftpallet12@gmail.com.
2. Information We Collect
We only collect information that is necessary to process your order and deliver your personalised product. We do not collect information we do not need.
Personal Information
- Name
- Phone number
- Email address (if provided)
- Delivery address
Order Information
- Products purchased and quantities
- Order ID and order status
- Customisation instructions
- Special requests or notes
Uploaded Content
Because we make personalised photo products, customers are required to upload photographs or image files as part of placing an order. These files are an essential part of the service we provide.
- Photographs uploaded for personalised products
- Image files submitted via the website or WhatsApp
- Customisation instructions related to uploaded images
Payment Information
Payments are processed through Razorpay, our payment service provider. The Craft Pallet does not directly receive or store your complete card details, UPI credentials, or banking information. Please refer to Razorpay's Privacy Policy for details of how they handle payment information.
Technical Information
Our website may collect basic technical information as part of normal website operation, including:
- IP address
- Browser type and version
- Device type
- Session information required for shopping cart and checkout
We do not currently use third-party analytics or advertising tracking tools on this website.
3. How We Use Your Information
Information collected through our website is used only for the following purposes:
- Processing and fulfilling your order
- Creating the personalised product you have ordered
- Processing payment through our payment provider
- Arranging delivery of your order
- Contacting you about your order status, shipping, or any issues
- Providing customer support
- Resolving payment or delivery problems
- Preventing fraud or misuse of our service
- Improving our website and service based on general feedback
We do not use your personal information for marketing purposes without your consent, and we do not send promotional emails or messages unless you have specifically requested them.
4. Customer Photographs
Photographs you upload are used exclusively to create the personalised product you have ordered. They are not used for any other purpose — including advertising, social media, or sharing with third parties — without your explicit permission.
How photographs are stored
Uploaded photographs are stored securely on our servers and are accessible only to members of The Craft Pallet team involved in fulfilling your order.
Retention
Customer-uploaded photographs may be retained for a period after your order is completed to allow for any issues or reprints. Files are reviewed and cleared periodically. If you would like your photographs deleted sooner, please contact us and we will action your request promptly.
Your photographs will never be
- Shared publicly or posted on social media without your explicit permission
- Sold or transferred to any third party
- Used for marketing or promotional purposes without your consent
- Accessed by anyone outside The Craft Pallet team
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. Information may only be shared in the following limited circumstances:
Payment processing
Your name, contact details, and order amount are shared with Razorpay to process your payment securely.
Delivery
Your name, phone number, and delivery address are shared with our courier or delivery partner to fulfil shipment of your order.
Hosting and infrastructure
Our website and its data are hosted on third-party infrastructure providers. These providers store data only as necessary to operate our service and are not permitted to use it for their own purposes.
Legal requirements
We may disclose information if required to do so by law or in response to a valid legal request from a government authority.
6. Cookies
Our website uses a small number of cookies that are necessary for the website to function correctly. These include:
- Session cookies — to maintain your shopping cart while you browse
- Authentication cookies — to keep you logged in during your session
We do not currently use advertising cookies, third-party tracking cookies, or analytics cookies. If this changes, this policy will be updated accordingly.
7. Data Security
We take reasonable steps to protect the information we hold from unauthorised access, loss, or misuse. These measures include secure server infrastructure, restricted access to customer data, and using established payment providers for financial transactions.
No method of transmitting or storing data over the internet is completely secure. While we take this responsibility seriously and work to protect your information, we cannot guarantee absolute security.
If you believe your information has been compromised in any way, please contact us immediately at craftpallet12@gmail.com.
8. Your Rights
You have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal information or uploaded photographs, subject to any legal obligations we may have to retain certain records
- Questions — contact us with any questions about how your information is handled
To exercise any of these rights, please contact us using the details below. We will respond to your request as promptly as possible.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically.
Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, requests, or concerns, please contact us: